Reliance Jio call drops due to its under-preparedness: Airtel

Reliance Jio call drops due to its under-preparedness: Airtel

 

Airtel on Tuesday blamed Reliance Jio itself for network connectivity issues and call failures, saying they are due to Jio’s own “under-preparedness”, insufficient testing efforts and acquiring a large number of customers at the pre-launch stage itself.

In a letter to Reliance Jio, Airtel said: “While RJIO has continued to allege huge call failure on account of insufficient number of PoIs (points of interconnect), however, we believe that the prime reason for such callfailures was on account of acquisition of a large number of subscribers by RJIO even before the declaration of the commercial launch.”

The letter, sent on Monday, goes on to say that augmentation of POIs based on actual traffic, necessitates a reciprocal action from the other party also.

“It is important to note, that despite our best efforts, the POIs are still in the process of augmentation due to issues at your end,” Airtel said.

Airtel said that despite the prompt and colossal effort on its part, as on date, only 2,484 E1s (interconnect ports) are live out of a total capacity of 3,048 provided, primarily due to various reasons for delay “attributable solely to RJIO’s under-preparedness and insufficient testing teams and efforts”.

It added: “Even these capacities could be augmented with great persuasion by Airtel teams. During the augmentation exercise, your circles had cited issues with regard to Acceptance Testing, transmission media related concerns and hence the augmentation process took much longer and even till date the complete POI’s have not been augmented due to unpreparedness of your teams.” Read more

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